August 14, 20160

How do you react when a co-work disagrees with you? How do you address a negotiation that requires you to meet specific goals? How do you approach a customer who appears to be upset or angry?

Communication is part of every job and every relationship. The process of communication is complex yet occurs in a split second or the very moment a person decides to send a message – whether verbally or in writing. We all have natural, human reactions to circumstances and other people. But do those reactions always produce the best response? The answer is that our gut reactions or initial replies and responses do not always address situations or other persons in the most appropriate manner possible, especially when strong emotional reactions are felt, which...

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